E-Africa Telecoms: ICASA Code of Conduct

It is E-Africa’s number one priority to act fair and provide professional services with ideal quality products to our customers and we will treat you with decency and respect.
  • It is our number one promise to keep your information as private as possible
  • We thrive to provide fast quality responses to resolve your complaints and queries within 1-3 working days.
  • We promise to give accurate information about, and in-relation to items, our services, products, solutions and pricing.
  • We will ensure that our products and services adhere to the criteria outlined in applicable laws and regulations.


Submitting Your Queries to ICASA

Should you find E-Africa in infringement of its ICASA Code of Conduct, you have the right to
lodge disputed complaints with ICASA's Consumer Protection Department at:

Telephone: +27 (0)12 568 3000/3001
Facsimile: +27 (0)12 568 3444
Email: consumer@icasa.org.za