AVR systems are an example of computer-telephone integration (CTI). The most common way for a phone to communicate with your customer when they are calling your business and this is done through the tones generated by each key on the telephone keypad. ... The IVR software allows you to pre-record greetings and menu options that a caller can select using his telephone keypad.
Packages:
Hosted Cloud AVR1:
Basic IVR plus music on hold
AVR – short introduction of the business via voiceover and music.
Music on hold – Music played when customer calls and waiting to be answered or call is being transferred.
Hosted Cloud IVR2
Basic AVR plus voicemail
IVR – short introduction of the business via voiceover and music.
Voicemail – short voiceover clip informing clients who call after hours of your business operating hours and to leave a voicemail.
Hosted Cloud AVR3
Basic IVR And Advertising
IVR – short introduction of the business via voiceover and music
Advertising – detailed voiceover clip introducing your business who you are, what you do and services rendered (customer will be given the option to choose the information mentioned on the clip)
Hosted Premium AVR
AVR – short introduction of the business via voiceover and music.
Advertising – detailed voiceover clip introducing your business who you are, what you do and services rendered (customer will be given the option to choose the information mentioned on the clip)
Music on hold – Music played when customer calls and waiting to be answered or being transferred
Voicemail – short voiceover clip informing clients who call after hours of your business operating hours and to leave a voicemail
Welcome Greeting - automated telephone system that interacts with callers, gathers information and routes calls to the appropriate recipients.
